FAQs - Frequently Asked Questions

• What is "Money back guarantee" scheme ?
  
  To make buying experience truely risk-free, Shweta Softwares now offers "Money back guarantee" scheme. Under MBG scheme, if you are not happy with our product or services for any reason, simply surrender the product license and send us a request to cancel your order and claim full refund.
  
  
• Which products are offered / covered under the said scheme ?
  
  UDIMagic Software (w.e.f. 21st November, 2011).
  
  
• Is this scheme available to all Customers ?
  
  At present, this scheme is only available to Customers within India subject to  :-
  
  (a) The Customer is the "first-time user" of our product.
  (b) The Customer is the "end-user" of our product and does not use the product for job-work or distribution to other users.
  (c) The Customer cannot avail any benefits/discounts under other promotional schemes (if any) offered by Shweta Softwares.
  
  If the aforesaid conditions are not met, the Customer shall not be considered eligible for the said scheme.
  
  
• What if I do NOT want to purchase under this scheme ?
  
  By default, all purchases shall be considered under the "Money back guarantee" scheme provided all the aforesaid pre-requisites (Refer previous FAQ - Is this scheme available to all Customers?) are met. In case, if you are eligible under the scheme but do not wish to be covered under this scheme, you must send us an email mentioning the same at the time of placing your order / making payment.
  
  
• Are there any restrictions or limitations in the products offered under this scheme ? If yes, what are they ?
  
  No.
  
  
• Are there any restrictions or limitations in the services under this scheme ? If yes, what are they ?
  
  No.
  
  
• Are there any restrictions or limitations in the XML tags (for UDIMagic) provided under this scheme ? If yes, what are they ?
  
  Yes. The are few restrictions in some versions relating to XML tags (for CUSTOMIZED formats only) as shown below :-
  
  

  Product	Whether Any Restrictions are there ? Yes / No	What are the Restrictions / limitations ?
  UDIMagic Light	No	Not Applicable
  UDIMagic Standard Normal Pack	No	Not Applicable
  UDIMagic Standard Value Pack	Yes	Initially, XML tag for ONE Customized format shall be provided when the license is provided. The remaining XML tags shall be provided only after expiry of the MBG scheme period subject to that you do not cancel your order / claim refund.
  UDIMagic Professional	Yes	Initially, XML tag for ONE Customized format shall be provided when the license is provided. The remaining XML tags shall be provided only after expiry of the MBG scheme period subject to that you do not cancel your order / claim refund.

  
  
  
  
• Are there any terms and conditions, service policy in respect of the products covered under the said scheme ?
  
  Yes. Please refer this link.
  
  
• What is the criteria for claiming refund under the said scheme ?
  
  The criteria for claiming refund is as follows :-
  
  (a) Surrender the license (Kindly take help of Shweta Softwares if required)
  (b) Send your request for cancelling the order / claiming refund so that it reaches us within 15 days from date of license-issue. You can download the request format from this link.
  
  
• Is there any time restriction for claiming refund under the said scheme ?
  
  Yes.  The request for cancellation of order / refund must reach us within 15 days from the date of license issue. For example, if the license is issued on 1st of the month, your claim for refund must reach us latest by 15th of the that month (if it is a national holiday, then the next working day).
  
  
• Will I get FULL Refund of the amount that I paid ?
  
  Yes, subject to a small charge of Rs 750/- (Rs 50/- in case of Online Training Services)  towards administrative expenses . This is the only charge that shall be deducted from the amount (paid by you).
  
  
• Do I have to give any reason for cancelling my order / claiming refund ?
  
  No. However, if you wish, you can mention it.
  
  
• What happens if I cannot surrender the license due to reasons which are beyond my control like Hard disk crash, accidental system formatting, virus infection, system crash etc ? What if I want to cancel my order / claim refund in such situations ?
  
  You will NOT be allowed to cancel your order / claim refund in case if the license is not surrendered. However, we shall reset your License so that you can use it.
  
  
• How much time will it take for refunding the amount ?
  
  Within 180 days after receiving your request for cancelling the order / claim refund.
  
  
• How will the refund be provided ?
  
  The refund will be provided either by :
  - NEFT transfer or
  - Demand draft
  
  
• To which Bank Account will the refund be sent / credited ?
  
  The Bank Account provided by you in the request for "Cancellation of Order / Refund" format.
  
  
• Is upgradation covered under the said scheme ?
  
  No. The said scheme is for new Orders and not for upgradations.
  
  
• What if I send the request for cancelling my order within the specified time period but it does not reach Shweta Softwares due to some or the other reason ?
  
  You need to ensure that the request for cancelling your order reaches us within 15 days of issue of license failing which it shall not be considered valid.
  
  
• I received the license details but could not work on the product due to some reasons ? Can the "Money back guarantee" period by extended ?
  
  No. The "Money back guarantee" period shall be valid upto 15 days only from the date of issue of license.
  
  
• Can I place order again in future, if I had cancelled any of my orders placed with Shweta Softwares in the past ?
  
  No.
  
  
• When do I get the Invoice for the purchases made under the said scheme ?
  
  The Invoice shall be raised only after the expiry of "Money back guaranntee scheme" period that entitles you to claim refund subject to that you did not cancel your order / have not claimed refund.
  
  
• How much time does it take to delivery the license after I make the payment under the said scheme ?
  
  Generally, the license details are provided within 24 hrs after credit of payment in Shweta Softwares a/c. However, in cases where  XML tags are to be provided along with the License, it may take from 2 to 4 days per XML format.
  
  
• I want to buy UDIMagic Standard Value pack under the said scheme. When will I get the XML tags for my Customized formats (two formats) which are provided with the Value pack ?
  
  After receiving PO / other documents and credit of payment in Shweta Softwares A/c, the XML tags for the 1st format shall be provided within 2 to 4 days along with the License details. The XML tags for the 2nd format shall be provided only after completion of the MBG scheme period subject to that you have not cancelled your order / claimed refund.
  
  
• Can you provide XML tags for all the formats (in case of UDIMagic Standard Value Pack) at the time when the license is given ?
  
  No. It cannot be provided under the MBG scheme. Initially, XML tag for ONE format shall be provided when the license is provided. The remaining XML tags shall be provided only after the MBG scheme period expires subject to that you do not cancel the order / claim refund.
  
  
• I have bought UDIMagic under the said scheme and had made payment for additional xml tags for N-customized formats. When will I get the XML tags ?
  
  The license and the XML tag for the 1st format shall be provided within 2 to 4 days. The XML tags for the remaining formats shall be provided after expiry of the MBG scheme period subject to that you do not cancel the order / claim refund.
  
  
• I had bought the product few days before the MBG scheme was implemented ? Can I avail benefit of this scheme ?
  
  No.
  
  
  

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