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Support Services


Support Services for RTS-XQuery Freemium are available on chargeable basis.

  • Terms & Conditions
    -Support Service charges are non-refundable and non-transferrable.
    -Support Service charges are to be paid 100% in advance. Refer http://www.rtslink.com/buy.html for payment modes.
    -Support Services shall provided by email only (or by remote support using Crossloop or Teamviewer).
    -Support Services are provided for limited period (in cases of XQueries) or on per-call basis.


Type of Support Services Description Charges  


Writing XQueries

 

 

 

 

 

 

 

- Writing XQueries for transferring data from Tally (or XML datafile) to MS-Excel or other databases.

- Two time modifications in the XQueries.

- Support Services for 45 days.

- XQueries shall provided in plain text or decrypted-form as per requirement.

- Delivery period  2 to 4 days
Email your requirement to get quote for the same.


Per-call basis
 

- Support for solving any queries / issues relating to RTS-XQuery Freemium (online remote support only)

- Support availability : Online/Email Support subject to a lead-time of 48 hrs maximum

- A Support-Call shall be treated as closed 24 hrs after successful completion of the task. Request for support after 24 hrs shall be treated as a separate Support-call.
 

1st time - Rs 1500/- (USD 40/-)


2nd time* - Rs 750/- to Rs 1500/-
                  (USD 20/- to USD 40/-)


*Conditions apply
Valid if within 3 months from last call. 




Tags:
RTS-XQuery, Freemium, Tally to Excel, Tally to SQL-Server, Tally to MySQL, Tally 9
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