Only ZIP files can be attached in the Support Desk / ticket system.
Support Issues must NOT be sent to our email ids (as done earlier) as the emails shall not be monitored for support-related issues from now onwards.
Support Issues shall NOT be entertained on telephone.
It is mandatory to mention your udiMagic Serial No in the Support ticket.
In case, if the 365 days Free Support period has expired, you must make payment for the Support Charges as applicable. The Support Charges do NOT include any Customization i.e. support for any XML tags modification / Mapping of Custom formats.
AMC (Annual Maintainance Contract) is optional. However, it is strongly recommended that Customers should go for AMC after the initial 365 days (i.e. free support period) to avail un-interrupted support services and code maintenance.
You must send/email a signed copy of the AMC-terms and conditions to Shweta Sofwares along with AMC order/payment. The same can be downloaded from here.
AMC includes the following :-
Operating Support (ticket system) for 1 year.
Shweta Softwares may request remote access of your system using teamviewer (if required).
Software upgrades (minor releases) for 1 year.
AMC does NOT include the following :-
Any modifications in Standard formats or Customized formats.
Software upgrades (major version). Ex: upgradation from major version v3.0 to v4.0 is not included. Refer to the AMC pdf for details.
Modifications (if required), in any of the existing Standard Excel sheets / templates given at our site, shall be done on chargeable basis.
For Urgent i.e. priority requirement of XML tags, the charges shall be 1.5 times of the normal charges.
Normal support time for providing Transformation Rules shall be 4 to 7 days per Rule.
In case of large data-size uploads, support shall be restricted to maximum of two times test-uploading of 10000 rows of data and the data inconsistencies if any shall be intimated to the Client. It shall be the Client's responsibility to ensure that the data is consistent.